Our plugin provides ready-made, customizable email templates that allow you to quickly create personalized emails for you customers without any coding knowledge. Our plugin provides two options for these templates, namely Basic and Advanced email templates and which one to use will depend on your needs.


Basic Email Templates

Basic Email Templates are available to anyone who installs our plugin and give you the basic tools that you need to design simple emails on the fly. These tools allow you to change the most important aspects of an email like the body and background color. If you don’t want to spend too much time customizing every part of your email to match your brand, this option might be what you need.

Basic Email Template options can be accessed within your WordPress dashboard. To get started using these templates, after installing our plugin, go to the Reviews menu and choose Settings. Make sure that the first tab, Review Reminder is selected and scroll down to the Email Template section.

This is where you can customize the different sections of your email: the subject, the heading and the body. One thing to be mindful of here is that you can use variables to customize the email so that it’s personalized to the particular customer that it is sent to. This is crucial as it prevents your email from sounding too robotic. There are 6 different variables that you can use:

  • site_title: The title of your WordPress website.
  • customer_first_name: The first name of the customer who purchased from your store.
  • customer_name: The full name of the customer who purchased from your store.
  • order_id: The order number for the purchase.
  • order_date: The date that the order was made.
  • list_products: A name and price list of the products purchased.

Note that you need to enclose the variables between curly brackets (for e.g. {site_title}) for them to work properly. Before sending the email, these variables will change to the values that they represent. For instance, if your customer’s name is Jane Doe, putting Hi {customer_first_name}, in the email body will appear as 

Hi Jane,

when the email is sent.


Email Footer

With the Basic templates option, a pre-set footer will be included in your email so that it complies with the international laws for emails (CAN-SPAM act, CASL laws, etc.). The footer will include the postal address of the plugin (the sender of the email) as well as an unsubscribe button. The option of changing the format and text of the footer is available only to customers having a professional license. A sample of the Basic footer is shown below.

 

Colors

You can customize the background color of your email heading and the body of your email using the Email Color 1 and Email Color 2 options respectively.

 

Testing

Finally, after you’ve configured the email to your needs, save your changes by scrolling to the bottom of the page and clicking the Save Changes button. One important function of our plugin is the option to send a test email to your email address so that you can see exactly how your customized email will look like to your customer. To do this, scroll to the bottom of the page after saving your changes, type your email in the Send Test input box and click Send Test.

Using the above two colors and the email content in the previous examples, here’s what a sample Basic Email would look like to a customer.

You will note here that dummy data (like Jane Doe as name and Item 1 Test as one of the product names) is used for the test as a real email would require real data from a real order in your WooCommerce store. The purpose of this test is to make sure that the layout of the email is what you need and that you have correctly made use of variables.


Advanced Email Templates

Advanced email templates are available only to customers with a professional license and offer many more options than their free counterpart. Using this option will grant you the freedom to customize every part of your email so that it matches your brand perfectly and stands out from your competitors. Our PRO users can use our website to customize the plugin using a visual interface so that they know exactly what their emails will look like when sent to their customers.


Get a Pro License

To get started with Advanced Email Templates, first, create an account on our plugin’s website. Next, click on Pro License Key and follow the simple steps to obtain a key that will upgrade the plugin to the professional version. 

As soon as you have a Pro License Key, copy it to your clipboard, go to your WordPress dashboard, select Reviews, Settings and select the License Key tab. Paste your license key and Save your changes. You should see Active: Professional Version as the License Status.

 

Advanced Visual Editor

Now, go to cusrev.com and choose Email Templates from the side bar and under Advanced Email Templates, toggle the Review Reminder option to Active.

Note that with this option active, it will override all the changes that you’ve made in your WordPress dashboard (described in the Basic Templates section above). 

Now, click on the email sample layout to use the Advanced visual editor, as shown above.

The Advanced Visual Editor is a powerful tool that allows you to manipulate every part of your email to your liking. One of its biggest advantages is that you can see all the changes that you make instantly. With the basic version, you would have to send a test email every time that you made a change to know how it will reflect in the final email.

The Edit menu provides basic operations like Undo, Cut, Copy and paste while the Format menu offers tools that let you can manipulate text and paragraph the way you want them, similar to a word processor or a page builder. To manipulate text, first select it with your cursor, then go to Format and click the appropriate option. You can also use the toolbar below the menu bar for quick access to common formatting options.

Using the Insert menu, you can add images, dividers, a Review Button, as well as an Unsubscribe button. You will also find the option to use Variables in this menu. Variables are placeholders that will be substituted with the values that they represent when the email is sent. For instance, if your customer’s name is Jane Doe, putting Hi {customer_first_name}, in the email body will appear as 

Hi Jane,

when the email is sent.

They are used to customize the email so that it’s personalized to the particular customer that it is sent to. This is crucial as it prevents your email from sounding too formal or robotic. There are 6 different variables that you can use in your email:

  • site_title: The title of your WordPress website.
  • customer_first_name: The first name of the customer who purchased from your store.
  • customer_name: The full name of the customer who purchased from your store.
  • order_id: The order number for the purchase.
  • order_date: The date that the order was made.
  • list_products: A name and price list of the products purchased.

Note that you need to enclose the variables between curly brackets (for e.g. {site_title}) to use them.

The right panel lets you adjust settings like the width of the content area and padding. It’s also where you can change the subject and language used in your email. It’s also possible to quickly change colors of the different sections of the email using the right panel.

 

Previewing your changes

Another cool feature of the Advanced editor is that it allows you to preview your changes in the editor itself. In addition, you can preview how your email will look like both on a Desktop computer and on Mobile devices. To do so, save your changes and click on the Preview button. You can then switch between the Desktop and Mobile previews.

If you want to be absolutely sure that the email will look like you want it to in an email client or email service, you can send a test email to an email account that you control. To do so, go to your WordPress dashboard and choose Reviews, Settings, ensure that the Review Reminder tab is selected, scroll to the bottom of the page and you’ll see the Send Test option. Simply type your email address and hit Send Test. A simulated email will be sent to you using dummy data (like Jane Doe as name and Item 1 Test as the product name).

 

Final Words

We hope that you are now well-equipped to start designing professional, crisp looking emails on your own using both Basic and Advanced email templates. If you are experiencing difficulties using our plugin or our website, you are encouraged to post your queries on our support forum or if you have a professional license, please open a ticket and our support team will promptly assist you to resolve any issues.