CusRev provides an option to use advanced email templates for emails that are sent to customers. Sometimes, after configuring and enabling the advanced email templates, the plugin continues using basic email templates from its settings in WordPress. How could it be?
Most likely reason of this problem is that advanced email templates were configured for a different language. For example, you might have configured an advanced email template for English language but selected a different language (e.g., Estonian) in the plugin's settings (Reviews > Settings > Review Reminder > Language).
To resolve this problem, please make sure that the advanced email template is created in the same language that you specified in our plugin plugin's settings on your WordPress site.
We hope that this solution was helpful. If not, please don't hesitate to reach out to us on the support forum. If you have a Pro license, please create a ticket on this portal for priority support. We are always available to help you.